Question 1

What makes Cinenix different from standard FFmpeg frontends?

Accepted Answer

Cinenix is a desktop GUI engineered around live runtime capability scanning. Controls appear only when your system's FFmpeg and GPU hardware support them, preventing broken or silent fallback encodes.

Question 2

Does processing require an active internet connection?

Accepted Answer

Yes. Processing renews online every 60 seconds and stops if its signed lease is lost. A lease lasts no more than 120 seconds. Projects, presets, outputs, and account controls remain accessible.

Question 3

Which GPU vendors and hardware acceleration methods are supported?

Accepted Answer

Cinenix supports Apple VideoToolbox, NVIDIA NVENC, Intel QSV, AMD AMF, and Linux VAAPI when available in your installed FFmpeg binary.

Question 4

Can Cinenix use multiple GPUs at the same time?

Accepted Answer

Yes. The GPU scheduler distributes batch encode jobs across all detected GPUs according to your configured weights or manual per-job pinning.

Question 5

Does Cinenix upload my videos or project files to the cloud?

Accepted Answer

No. All core media processing, transcoding, presets, and project storage stay strictly local on your desktop. If you choose to enable optional online AI services, only selected text, audio clips, or data you specify is sent to your chosen provider.

Question 6

How does Cinenix protect sensitive local media metadata?

Accepted Answer

All media probing and analysis are performed locally using embedded or system ffprobe binaries without outbound network telemetry.

Question 7

Where are paid plan prices listed?

Accepted Answer

Paid checkout is not enabled. Pro and Studio are the only offered plans.

Question 8

How many approved PCs can I use?

Accepted Answer

Pro and Studio each permit one approved PC. To move to a replacement PC, request a transfer for administrator approval; legacy access drains server-side and is not revoked instantly.

Question 9

What happens if I cancel or downgrade my subscription in the future?

Accepted Answer

Downgrading or canceling your plan will never lock, delete, or alter your local projects, presets, or transcoded media. Your local files always remain fully accessible on your machine.

Question 10

What is your refund policy for paid purchases?

Accepted Answer

Refund terms are currently pending finalization and will be published before paid checkout is enabled. No paid charges are processed today.

Question 11

How are team seats and billing calculated in Studio?

Accepted Answer

Studio plans will be billed per purchased seat upon release. Each assigned member has one approved PC; moving to a replacement PC requires an administrator-approved transfer.

Question 12

Can Studio members collaborate across different operating systems?

Accepted Answer

Yes. Workspaces will support team members running macOS, Windows, and Linux desktops.

Question 13

Do I need to install FFmpeg separately before using Cinenix?

Accepted Answer

Cinenix can download and configure a verified engine binary automatically, or you can point it to an existing FFmpeg install on your PATH.

Question 14

Which desktop operating systems are supported?

Accepted Answer

Cinenix supports macOS (universal binary for Apple Silicon & Intel), Windows 10/11 64-bit, and Linux (glibc 2.35+).

Question 15

What should I do if my GPU is not recognized?

Accepted Answer

Check that your GPU drivers are up to date and that your selected FFmpeg binary includes hardware acceleration support for your GPU architecture.

Question 16

Where can I find error logs if an encode fails?

Accepted Answer

Full FFmpeg command invocations and process output logs are accessible directly in the Job Details panel for every completed or failed encode.

FAQ

Product

Hardware

AI and Privacy

Plans and Billing

Studio Teams

Installation and FFmpeg

Troubleshooting

FAQ

Product

What makes Cinenix different from standard FFmpeg frontends?+

Does processing require an active internet connection?+

Hardware

Which GPU vendors and hardware acceleration methods are supported?+

Can Cinenix use multiple GPUs at the same time?+

AI and Privacy

Does Cinenix upload my videos or project files to the cloud?+

How does Cinenix protect sensitive local media metadata?+

Plans and Billing

Where are paid plan prices listed?+

How many approved PCs can I use?+

What happens if I cancel or downgrade my subscription in the future?+

What is your refund policy for paid purchases?+

Studio Teams

How are team seats and billing calculated in Studio?+

Can Studio members collaborate across different operating systems?+

Installation and FFmpeg

Do I need to install FFmpeg separately before using Cinenix?+

Which desktop operating systems are supported?+

Troubleshooting

What should I do if my GPU is not recognized?+

Where can I find error logs if an encode fails?+